Exploring, evaluating, selecting, and implementing an automated system may seem daunting. How does a business even begin the process? 3Sixty Insights had the opportunity to explore this exact scenario with Jersey Mike’s Subs. To help franchise owners achieve growth and sustain it, Jersey Mike’s provides each franchisee with all the support and the best tools available so they can be as successful as possible. One such tool Jersey Mike’s provides for franchise owners is Harri. This paper examines how Harri was chosen by Jersey Mike’s at the corporate level and by two franchise owners.