Sweet Success: Snowflake Gelato’s Seamless Transition to Harri
A Case Study in Rapid Implementation and Operational Readiness
The Challenge: Outgrowing the Basic Batch
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For Snowflake Gelato, their previous tech stack had become a barrier to growth. While the brand was expanding, their back-of-house technology remained “very basic” and lacked the reporting capabilities required for a scaling business.
The operational friction was felt most at the top:
- Manual Overload: Jayme and the Finance team were trapped in a cycle of exporting data and manually double and triple-checking to ensure accuracy.Â
- Fragmented Systems: Payroll was run through a separate system, and holiday accruals and planning were constant sources of frustration.
- Clunky Recruitment: Without a dedicated platform, the recruitment process was a manual, disjointed effort involving multiple steps to get ads from Indeed to store managers.
The Partnership: From Demo to A-HaÂ
Jayme had previously used Harri and championed the platform as the right fit for Snowflake’s future. However, the real lightbulb moment came during the sales process with the CFO. The Harri team successfully framed the benefits in a way that resonated with a financial background, proving how a unified platform would improve the bottom line.
The Implementation: Well Beyond Expectations
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While Snowflake Gelato has implemented many new systems over the last two years,
including till systems and health and safety tools, the Harri experience stood out as the gold
standard.
“The whole thing was well beyond what I was expecting. Honestly, the highlight
of our week was the half-hour call on a Monday with the implementation team. It
was the most organised and knowledgeable thing we dealt with all week.”
– Jayme Saffer, Operations Manager
Jayme highlighted the can-do attitude of the Harri team, noting that communication was exceptional and project timelines were met with precision.
Immediate Impact: Spring Readiness
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Within just two months of going live, Snowflake Gelato is already seeing the benefits:
- Recruitment Velocity: The new recruitment tool is described as night and day compared to the old process. Jayme now has full visibility into the hiring pipeline, ensuring managers are processing candidates effectively rather than just taking the
first person available. - Executive Visibility: The CFO and CEO now have instant, clear access to labour figures. This transparency has eliminated the time-consuming “What does this mean?” back-and-forth that plagued the previous system.
- Mobile-First Adoption: While any change takes time, the store managers have
embraced the new scheduling functionality, finding it more informative and easier to
use as they get settled into the platform.
Looking Ahead
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With the foundation now in place, Snowflake Gelato is prepared for the busy Spring season.
By removing the administrative burden from the Finance and Operations teams, the brand is
now free to focus on what they do best: delivering award-winning gelato.
“What I’ve always appreciated about Harri is their ability to work with operators to
understand what we actually need, rather than just handing over a finished product. It truly
feels like a partnership where we can shape the tools together. I’m really appreciative of the
effort that was put into this and the way we’ve been looked after throughout the entire
process.” — JaymeÂ
