We recently spoke to James Walton, Head of Talent at San Carlo, who recently implemented Harri ATS across the whole brand.

Having been at the business for two years he wanted to introduce a new ATS which would revolutionise the hiring process both for managers and employees – and settled on Harri. 

Before Harri, they had a basic hiring platform which mainly provided them with job board access, but relied heavily on manual work and hiring was a lengthy process. While the HR team used to be in charge of recruiting, some regional hiring managers were posting their own jobs which meant there was a lack of consistency in the language and branding across the recruitment process. The whole candidate experience was not as good as it could have been, with applicants having to go from one person to another, and the time to hire was a lengthy process. 

“The praise really has to go to your implementation team. We as a company dealt with a lot of different departments, and everyone that I’ve spoken to throughout the journey has been great. I just really want to highlight Derin and Carina as being the heroes of your team really because they are a testament to Harri… I’ve got high expectations, and the company had really high expectations. To build something from literally nothing because the company had nothing before – the integrations with the HR system, everything else, was kind of a big task, but they have been supportive, been helpful. Everything I’ve needed, they’ve come up with the answers, the training, the hours spent just walking me through the system and answering daft questions that I might have had or been able to find myself. It’s just been great customer service-wise, that’s been 10 out of 10 for me. Couldn’t ask for any more.”