Revolutionizing the Hospitality Workforce with AI-Driven Tools

Artificial intelligence is quickly redefining the way we live and work. In particular, AI tools are making an especially powerful impact on the hospitality industry, transforming the ways guests experience services and employees complete their work on a daily basis.   

Embrace AI’s transformative capability at your restaurant, hotel or other hospitality industry business and you’ll find it has an immediate and highly efficient practical application. The end result is an improvement in both workforce management and the quality of guest services. 

Harri’s technology is especially effective for hospitality businesses. Harri IQ and Carri AI-Powered Chat can streamline operations and maximize efficiency through automation so you can focus on more complex problems that require human analytical capability. 

This is your inside look at AI in the hospitality industry with a focus on the utility provided through Harri’s workforce management software.

Embracing AI in the Hospitality Industry

AI in hospitality is not just a futuristic concept; it’s a present reality that is reshaping the way hotels, restaurants, and other service-based businesses operate. From enhancing customer experiences to streamlining operations, AI is poised to redefine the industry’s standards.

Implement Harri at your business and you’ll find it greatly improves your organization’s efficiency, helping you capture more market share and retain valued employees.

The Current State of AI in Hospitality

Tech has quickly progressed to the point that AI is used in restaurants, retail stores, hotels and more.  Hotel and restaurant owners who’ve taken full advantage of AI note that it is optimizing operations and on-site experiences for both guests and staff.  

Today’s leading restaurants are using AI for a wide array of purposes. Some restaurants use AI tools for business to improve staff scheduling.  Hotels use AI to personalize guest services.  Hospitality industry businesses that make money through inventory find AI helps with managing inventory counts, replenishment and more.

On the customer-facing front, AI chatbots and virtual assistants are now common in providing instant assistance to guests, handling reservations, and answering queries. Moreover, AI is being used to personalize the guest experience. Machine learning algorithms analyze customer data to offer tailored recommendations, from room preferences to dining choices.

Transformative Effects of AI on Workforce Management

 AI has emerged as a game-changer in the context of employee management.  Tap into the power of AI and you’ll find it is that much easier to predict customer demand and schedule your staff accordingly.  Moreover, AI in hospitality is now capable of helping employers find the best possible new hires. 

AI-driven analytics help managers understand employee satisfaction and engagement levels, identifying areas that require attention. This proactive approach in addressing workforce needs not only enhances employee satisfaction but also contributes to better service delivery to guests.

Some AI tools for business are even designed to predict workforce challenges such as employee sickness and lulls in business cycles.  The best AI maximizes employee engagement for higher retention rates, churn minimization and invaluable cohesiveness.

Practical Applications of AI in Hospitality

If you are like most business owners, you may be slightly hesitant to spend on AI-driven tools simply because new technology is inherently intimidating. Though there is a brief learning curve to Harri’s AI-driven tools, it is worth the investment of time and effort from a revenue and efficiency standpoint. Choose Harri and you’ll master our tech quickly thanks to its intuitive user experience design.

Those still undecided as to whether AI is worth using are encouraged to consider how AI makes a practical impact on operations, employees and the bottom line. One of the most important examples is AI’s role in upgrading the power and usefulness of predictive analytics. 

Let AI predict customer demand, business cycles and workforce challenges, analyze those insights then respond accordingly. In this sense, AI serves as an invaluable business consultant capable of predicting the future with consistent accuracy.

Predictive Analytics for Efficient Staffing

Hospitality industry managers agree that sufficient staffing and the engagement of those employees shape the customer experience. AI-powered predictive analytics are capable of optimizing staffing in terms of the number of employees, shift scheduling and even the nuances of workforce allocation.

Harri IQ’s AI-driven platform streamlines operations for maximum efficiency. Hospitality operators often find themselves in the dark about many aspects of their business. From staff scheduling and inventory needs to the strength of the candidate pipeline, sometimes not enough information is being shared or, there is simply too much data to uncover the key insights.

Enter Harri IQ: our searchable analytics platform that provides curated insights without the need for an analyst. Our innovative platform is designed for everyone on your team, from COO to store managers, with the ability to understand and share trends company-wide. 

Choose Harri and you’ll finally be able to make well-informed, data-based decisions instead of relying on instinct and guesswork.

With the SpotIQ feature, which uses AI to instantly analyze billions of rows of data, your team can discover concrete solutions to big, abstract problems. For example, Since implementing Harri IQ in November 2021, Radisson Hotel Group has experienced significant enhancements in their recruitment processes. Managing 400 positions with an average hiring time of 45 days per role, the platform has been instrumental in providing a deeper understanding of recruitment challenges across the region. 

Harri IQ’s ability to filter reports by country, hotel, and office has given their Talent Acquisition Manager a comprehensive view of hiring activities, improving awareness and enabling proactive problem-solving.

Additionally, HarriIQ makes it easy to collect, analyze and use big data to benefit your organization’s collective whole. In Radisson Hotel Group’s case, the platform’s detailed reporting and customizable dashboards are utilized by HR Directors, Talent Acquisition Managers, and VPs, offering insights from both a high-level and granular perspective. This versatility has been crucial in identifying and addressing gaps in the candidate pipeline, leading to more efficient hiring processes. 

You’ll likely find that sharing the information uncovered through our AI tools for business with your team is an excellent way to prepare for challenges unique to your business and brand. Our platform can conduct big data analysis down to the local level. Tap into the full power of our platform and you’ll have the insights necessary to optimize your labor force, make the most of inventory and maximize operational efficiency.

Harri even makes it easy to obtain important metrics delivered directly to your inbox after subscribing to your selected data liveboards.  The best part is you don’t need a college degree in computer science or information technology to make efficient use of the platform.  Our engineers have gone to great lengths to provide hospitality industry owners with the tools necessary to break down big data without investing a considerable amount of time in mastering the platform.

Supercharging Hospitality Hiring Efforts with AI

Whether your primary interest is finding the right new talent, improving rapid response times to inquiries or automating inquiries, Carri will help. Carri chat can assist with all stages of the recruitment cycle, from search, evaluation, hiring and onboarding. Carri employs AI in hospitality for the purposes of talent acquisition, setting the stage for smooth assimilation to business-specific procedures and overarching culture.

Carri makes every single application count. Tap into the power of this AI-powered chat tool and you’ll cast a net to connect with more candidates including those coveted “rainmaker” candidates, who make a meaningful difference in the quality of service and profitability.

This technology is a golden opportunity to expedite the hiring process while liberating management to focus on meeting demand, improving the customer experience and maintaining workplace unity.

Carris serves as a conduit between your business and applicants, humanizing the entirety of the candidate journey.  Our tech empowers candidates to scan, text and communicate through several channels, kick-starting the application process for unparalleled efficiency. 

Give Carri a try at your business and you’ll find it facilitates the scheduling and logistics necessary for a truly efficient interviewing process.  Carri automates communication, activities, and even delivers timely reminders regarding applicant status.

Benefits of Implementing AI-driven Tools in Hospitality

The time has come for your business to take full advantage of AI’s capabilities. Choose Harri’s AI-driven tools and you’ll heighten operational efficiency for a meaningful competitive advantage.

AI decreases time-consuming manual tasks while optimizing the processes essential for fluid business operations. Our platform constitutes the competitive edge every hotel, restaurant, retail and other service-oriented business needs to not only win more market share but also retain it for long-term success.

The Future of Hospitality with AI

Harri’s AI-driven tools have the potential to revolutionize your business, propelling your company to the top of its space.  The Harri platform transforms hiring, data analysis and operations for major hospitality brands and franchises in the U.S. and UK. 

We invite you to give our demo a try to get a better sense of how Harri can help your business. 

Request a Demo