Harri in Propel: Hospitality workers under increased pressure as job satisfaction dwindles

A new collaboration between employee experience platform Harri and insight consultancy CGA offers in-depth insight into hospitality workers’ views of the sector. Front-line teams are feeling increased pressure, with staff shortages a major contributor.

Workers are less satisfied with their jobs with almost half (45%) saying their employment is less appealing. The survey showed teams would welcome better technology, with digital clocking-in and out and shift management highlighted as areas that technology could improve their experience. Unsociable hours (cited by 54%), increased workload (49%) and low pay (47%) are the top reasons given by employees to explain staff shortages. When considering a job, pay (63%) and flexibility (49%) were the main deciding factors.

“Now’s the time to repay employees – the biggest priorities are to improve their experience,” said Harri commercial director Pete Willis. “Give them the right technology and help them achieve the work-life balance they need.”

Karl Chessell, CGA’s director – hospitality operators and food, EMEA, added: “This research provides fascinating intelligence about the attitudes of staff, and highlights the crucial role of technology by keeping staff engaged.”

You can download the full report here. 

Suggested Content

Recent Posts

Discover Harri

Fill out the form below and we'll be in touch soon.

Exclusive content delivered to your inbox!

Become an Insider in the Hospitality Industry and receive content that matters to you. Subscribe to Harri Insider and get access to the latest labor-related research, panels, trends, and more.

Discover Harri

Speak with a hospitality workforce expert to see what Harri can do for you!
Fill out your info, and we’ll be in touch soon to get it all set up!

Contact Sales

Speak with a hospitality workforce expert to see what Harri can do for you!
Fill out your info, and we’ll be in touch soon to get it all set up!