Harri in Propel: Hospitality workers under increased pressure as job satisfaction dwindles

A new collaboration between employee experience platform Harri and insight consultancy CGA offers in-depth insight into hospitality workers’ views of the sector. Front-line teams are feeling increased pressure, with staff shortages a major contributor.

Workers are less satisfied with their jobs with almost half (45%) saying their employment is less appealing. The survey showed teams would welcome better technology, with digital clocking-in and out and shift management highlighted as areas that technology could improve their experience. Unsociable hours (cited by 54%), increased workload (49%) and low pay (47%) are the top reasons given by employees to explain staff shortages. When considering a job, pay (63%) and flexibility (49%) were the main deciding factors.

“Now’s the time to repay employees – the biggest priorities are to improve their experience,” said Harri commercial director Pete Willis. “Give them the right technology and help them achieve the work-life balance they need.”

Karl Chessell, CGA’s director – hospitality operators and food, EMEA, added: “This research provides fascinating intelligence about the attitudes of staff, and highlights the crucial role of technology by keeping staff engaged.”

You can download the full report here.