Rebuild & Reinspire: Hospitality – Time For Change
The ongoing pandemic has affected almost every role in hospitality, which is why many operators think we should use it as a reset moment.
The ongoing pandemic has affected almost every role in hospitality, which is why many operators think we should use it as a reset moment.
The Hospitality sector is already considered to be multicultural both in terms of its target market and its diverse workforce. However, operators need to go further to make sure they are challenging their unconscious bias to make the full range of available talent feel welcome and at home within their organisations.
You “tick” the diversity box, but are your practices truly inclusive? Is your leadership truly representative of your culture and your workforce?
QSR has developed massively during the pandemic on both sides of the Atlantic, driving the acceleration of tech usage, multi-lane drive-thrus, more click ‘n’ collect and online ordering, less eat in (at least for the moment), so how does the human element fit in?
Welcome back to From the Frontlines! In this series, Harri highlights members of our team who are up to big things and have inside insights into the hospitality industry. This week we chat with Brooke Gatton, Account Manager here at Harri. In this episode, we discuss how hospitality’s post-COVID labor shortage is a catalyst for industry-wide changes as well as how not to approach talent acquisition strategies.
Hospitality is reawakening has ushered in a new era of tech adoption, and with that, new management and organization expectations. As operations ramp up, an increasing number of businesses are finding themselves outgrowing old processes and legacy systems.